| Frequently Asked Questions | |
|
01: Why do I need a web site of my own? 02: What will my web site address be? 03: I already have domain name: Can I still use that? 04: Can I have more than one domain name? 05: How long does it take to get my site online? 06: I want to make changes to my site: How do I do that? 07: How do I get my photos and logos loaded onto my web site? 08: I already have an email address: Can I still use it? 09: Do all 3Steps sites look the same? 11: Will the work from my Test Drive be moved to my active site once i sign up? 12: How can I get help with my web site if I need it? 14: How hard is it to setup and maintain a MarketReach program? 15: Why is email marketing critical to my marketing efforts? 16: Can I import contacts from my email program or from other sources such as a trade show? 17: Can I export contacts for traditional offline campaigns? 18: When I add a new contact, can I add them to a campaign right away? 19: How many campaigns can I run at any one time? 20: How can I tell what campaign has gone to which contact? 21: Didn't find the answer you're looking for here? 01: Why do I need a web site of my own? Internet users are increasing rapidly every year, and the web has become an integral part of the home buying and selling process. A professional, engaging web site is a vital marketing and communications tool for today's real estate professionals. The iHOUSE Website solution will save you time and trouble, getting you up and running in less than a day. 02: What will my web site address be? Most agents want to use their last name or a combination of first and last, as in www.johnbroker.com. Others choose a company or location related URL as in www.Century21Dallas.com. While many web addresses are already taken, iHOUSE will help you find a name that works for you, and register it for you. 03: I already have domain name: Can I still use that? Yes you can! If you already own the domain name you want to use, all you have to do is appoint iHOUSE to be your service provider and we will help you transfer the name. 04: Can I have more than one domain name? You want your site to be easily found, and having multiple domain names is one online marketing strategy that can increase traffic to your site. iHOUSE can host more than one name for you, all of which will lead visitors to your main web site. 05: How long does it take to get my site online? Nobody does it more quickly or more simply than iHOUSE. We'll have you online the next business day! An iHOUSE web site comes pre-loaded with local and national searches for homes, useful information for buyers and sellers, real estate news, local school, city, and community info, and more. All you have to do is input your own business information, creating a personal profile and your listing pages, and then you can use our proprietary iEDIT system to brand and customize other pages, forms, etc. 06: I want to make changes to my site: How do I do that? It couldn't be simpler to make changes to your site, 24 hours a day and from any computer with Internet access, using your personal iHOUSE Admin password. Our iEDIT system lets you go online and quickly and easily modify most everything on your site. iEDIT instructions are written in plain English, so you don't need to have any special technical expertise to make the changes you want to make. 07: How do I get my photos and logos loaded onto my web site? Once again, nothing could be easier than uploading your graphic files to your iHOUSE Web site! All kinds of graphic files (.jpg, .gif, .bmp) can be uploaded with a click of a button. Our system will ask you for the file location on your computer, and automatically size your photo correctly. 08: I already have an email address: Can I still use it? Once people have your email address, it can be a hassle if you change it. That's why iHOUSE provides two options for email–POP3 email and email forwarding. Both let you keep using the email address your contacts already know. Contact us at 1-866-645-7702 or email us today for more information. Webmail/POP3 Email Email Forwarding Before we can create an alias for you, you must already have an email account established with an Internet access provider. Don't have one? No problem. Just go to hotmail.com, yahoo.com, or any other free service and sign up for an account. 09: Do all 3Steps sites look the same? Absolutely not. You want to stand out from the crowd, and 3Steps is here to help you do that. While all of our sites have the same great functionality, we let you customize the color scheme and layout, offer a huge selection of stock banners and photos, and make uploading your own graphics and images super-simple. Unlike other solutions that only let you make limited changes, the iHOUSE system lets you personalize over 95% of all text and photos, on all pages. Ready to get started? "Try before you buy" by taking advantage of our FREE 14-day Test Drive, or just complete the online sign-up form and your new iHOUSE Web site, preloaded with 100s of pages of content, will be ready for you to customize the next business day. 11: Will the work from my Test Drive be moved to my active site once I sign up? When you sign up, your Test Drive becomes your website keeping all the customization you have done so far. Your Test Drive is your site! 12: How can I get help with my web site if I need it? iHOUSE takes great pride in creating products that are exceptionally easy to use. But just because you don't need to be a technology whiz to use iHOUSE doesn't mean you won't have questions or need help from time to time. That's why iHOUSE offers unlimited, friendly customer service, including: Step-by-Step Instructions Customer Care Program On-Line Help Center: Available 24/7! One-on-One Support MarketReach is an email contact manager and marketing program designed for real estate professionals to automate the creation and administration of Internet marketing campaigns. It helps you generate awareness and drive demand for your services and offerings. It is also ideal as a “stay-in-touch” tool, targeting past clients for customer loyalty and referrals.
14: How hard is it to setup and maintain a MarketReach program? It’s so simple! You can easily import your contacts from your computer or another program and start sending campaigns, eCards or flyers right away! There are no software downloads required! 15: Why is email marketing critical to my marketing efforts? The increased use of the Internet by homebuyers and sellers has made having an online marketing program essential to reach this active, more informed market. In addition to simply emailing prospects, with MarketReach, you can maintain regular contact with current clients, to stay "top-of-mind" for future needs and for referrals. Email marketing also saves you time and money previously spent on printing and postage and manually sending multiple marketing campaigns. 16: Can I import contacts from my email program or from other sources such as a trade show? Absolutely, there is a simple wizard that you can run from the application that will pull contacts from external sources. We have automated the contact import process from a few popular email programs such as Microsoft Outlook & Outlook Express, Yahoo! Mail, Advanced Access Intellicards™, iHOUSE and CSV (Comma Separated Value). If you have any questions about importing email contacts, please contact our customer service team who are ready to help 7 days a week. 17: Can I export contacts for traditional offline campaigns? Yes, any contacts you have stored in your iHOUSE MarketReach database can be exported to another application for offline use. 18: When I add a new contact, can I add them to a campaign right away? Absolutely, when a new contact is added in the system, you’ll have the option to add them to an existing contact list, or to add them individually as a recipient to an existing campaign. You can also create customized or pre-designed campaigns to send directly to individuals or a new contact list. 19: How many campaigns can I run at any one time? You are limited to sending to 5,000 contacts at a time. 20: How can I tell what campaign has gone to which contact? Each campaign will have a history page where you can view who has received it and when. You can also track the emails that have been sent to each contact by viewing the contact history. 21: Didn't Find the Answer You're Looking For Here? Call us toll-free, Monday through Friday from 7am to 5pm PST, and Saturday and Sunday from 9am to 4pm PST at 1-866-645-7702. Or send us an email. |
